Most queries receive a response within 2 – 3 working days.
Safety first. If you can see smoke, sparks, water ingress, scorching, or a strong burning smell from your system, switch off your solar isolator and main switch immediately and phone us on (your office number). Do not use this form for emergencies.
Quick checks before you submit
A few of these resolve the issue without needing to visit.
- Check the inverter display — is there a red light, error code, or blank screen?
- Check your solar AC isolator (usually near the meter box) is in the ON position.
- Check the breaker labelled “Solar” or “PV” in your switchboard hasn’t tripped.
- If everything is on but still no output, note the inverter error code and submit below.
Often a Wi-Fi or router issue rather than a system fault. Try restarting your home router, and check the inverter is still within Wi-Fi range. If the inverter screen shows normal generation but the app doesn’t, it’s almost always a connectivity issue — let us know your inverter brand below and we’ll guide you through reconnection.
Compare your current generation figures to the same month last year (in your monitoring app). Seasonal variation is normal — winter output is typically 30–50% of summer. If output has genuinely dropped year-on-year, submit the form below with your recent monthly figures and we’ll review.
Don’t attempt to inspect the roof yourself. Submit the form below with photos taken from ground level — this lets us assess urgency and bring the right equipment to site.
Note the exact code or message shown on the inverter display (a photo of the screen is ideal). Include the code in the form below — many codes are simple grid-disturbance events that clear themselves, but we’d rather check.